Counter Punch, September 17, 2010 by James Rule
http://www.counterpunch.org/rule09172010.html
Disagreements inevitably occur—with cell phone companies, internet service providers, even the gym you’ve signed up with for a monthly fee. As every consumer will have noticed, many service providers are enormously easy to communicate with when one wants to open an account—and virtually impossible to reach, when something goes wrong…. There has to be an easy, cost-free way for customers to pull the plug on such arrangements, when their bank accounts are hemorrhaging, and no one at the other end is listening.