San Jose Mercury News, January 3, 2012 by Mike Swift
http://www.mercurynews.com/business/ci_19667554
“We found that consumers did not know where to file complaints, and when they did, many filed with industry-run groups,” Chris Hoofnagle, a lecturer at the Berkeley law school and an expert in information privacy law, said in an email. “Those groups almost never refer complaints to public authorities.”