Can the FBI force a company to break into its own products?

Deirdre Mulligan quoted in The New York Times, March 1, 2016

The Federal Communications Commission updated CALEA-related regulations in 2005 to extend the government’s sway to voice-over-Internet phone services. Moves to expand it further, however, have fizzled, according to a report by the Congressional Research Service. …“This is a power that Congress has had numerous opportunities to extend and has chosen not to,” said Mulligan.