Jennifer Urban, Brianna Schofield and Joe Karaganis study cited in The Washington Post, March 29, 2016
Karaganis, Urban and Schofield find that the vast majority of all sites still use humans to do this sort of processing. But among large social networks, search engines and file-hosts—in other words, the ones that get the most complaints—it’s increasingly common to rely on automated triage-and-escalation systems, similar to the ones used by third-party rights-enforcement organizations.