Why Twitter gave a woman’s home address to her cyberstalkers

Jennifer Urban quoted in The Washington Post, June 8, 2016

“No system will ever be able to stop all abuse,” said Jennifer Urban … who studies the DMCA. “But it should take into account this kind of abuse and improve procedures to avoid it. It’s a challenge and a balance, because as a matter of legal process, people in a dispute need to be able to know who their accusers are and what the claims are. But agents, proxies, etc. are possibilities if done correctly.”