Workforce Management, March 2010 by Jeremy Smerd
http://www.workforce.com/section/09/feature/27/11/43/index.html
Managers must first have access to the gossip. This requires informal relationships with workers across a company’s hierarchy as well as a cadre of workers who are confidants, says Calvin Morrill…. “If you don’t have those ties, you can’t access people,” Morrill says. “I think that’s one of the hallmarks of a potentially disastrous managerial regime.”