Forbearance: currently the Direct Loan website (now operated by ACS) only allows “Reduced Payment Forbearance”, and all borrowers seeking to temporarily postpone payments must call the lender.
Economic or Unemployment Hardship Deferment: Direct Loan (now operated by ACS) no longer offers administrative forbearance while a deferment application is processed. You, as a borrower, must request forbearance for that period.
Should you have any questions about your repayment status please call your lender and make sure you don’t miss the first or next due payment. In order to postpone your payment you must contact your lender no later than approximately 5 days before the due date.
We suggest that you continually monitor your student loan accounts.