Several LRAP participants contacted our office regarding the limitation of Direct Loan Servicing’s website, myedaccount.com. Along with the transition to the new website several valuable features, such as the payment history prior to October 2011, are no longer available. According to the Direct Loan Servicing School Hotline documentation for this time period can be obtained upon individual request. You must call Direct Loan Servicing at 1-800-848-0979 and ask for a Payment and Principal Balance History Log. It will take approximately 2 – 4 weeks to receive the information via postal mail.