On September 29, 2015, the Consumer Financial Protection Bureau (“Consumer Protection Bureau”) released a report urging reform in student loan servicing. The report acknowledged poor servicing of student loans and requested that new rules be put in place to protect borrowers. The report said student loan servicing is currently plagued by problems such as inaccurate loan statements, delays in refinancing, surprise late fees, and mislaid payments.
This directive to regulate the student loan servicer market comes out of President Obama’s Student Aid Bill of Rights statement from March of this year. The stated goal is to “help make paying for higher education an easier and fairer experience for millions of Americans.” In conjunction with the Departments of Education and the Treasury, the Consumer Protection Bureau urged student loan servicers to be consistent, accurate, actionable, accountable, and transparent. Together, they have laid out a framework for the student loan market, which has recently surged to $1.2 trillion (as of the writing of this article) from $600 billion just a decade ago.